Coventry's SsangYong Master Technician
SsangYong and Unity Automotive Group celebrate the success of their first IMI accredited Master Technician- Ian Faulkner MIMI
Professionalism and recognition amongst the industry was at the heart of SsangYong's decision to align all their technician training programmes to the IMI's accreditation.
Doug Lincoln FIMI, Aftersales Director of SsangYong Motor UK, said:
"We are delighted with the progress of the SsangYong Technician Qualification Programme being run in conjunction with the IMI. Our aim is to have at least two accredited technicians in every dealership and authorised repairer throughout the UK, and we have already seen big improvements in the first-time fix rate and customer satisfaction. Ian is one of the first to achieve Master Technician status and everyone involved with the SsangYong Academy joins me in congratulating him and all the other successful candidates on their achievement."
Ian Faulkner, IMI Accredited Master Technician of Unity Automotive Group, commented:
"I'm proud to be awarded the IMI Accreditation at Master Technician level, which has allowed me to become a SsangYong Master Technician. Being part of the Unity Automotive Group has given me the opportunity to further my skills - enabling me to progress in my career, and I look forward to continuing to expand my knowledge amongst the automotive sector."
Mark Bridger, Aftersales Director of Unity Automotive, said:
"It's fantastic news for Ian to achieve SsangYong Master Technician status for Unity Automotive. We're proud of Ian and his dedication to achieving such a prestigious accreditation. Having the first SsangYong Master Technician within the Midlands demonstrates our commitment to this fantastic brand and our continuous improvement on delivering customer satisfaction and the ownership experience."